Privacy policy

Privacy Policy

Last Updated: 4 October 2026

Vientiq ("Vientiq", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit, browse, create an account on, or purchase products through our website.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By using the Vientiq website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information you provide directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone/mobile number

  • Account login information, where applicable

  • Order and purchase history

  • Information you provide when contacting customer support

  • Information you voluntarily provide in reviews, feedback, surveys, or other communications

We only request information that is reasonably necessary for the relevant purpose.

Payment information

Payments may be processed through third-party payment service providers.

We may receive information such as payment status, transaction reference, payment method, and limited transaction details needed to process and reconcile your order.

Unless expressly stated otherwise, Vientiq does not store complete credit-card, debit-card, banking, or other sensitive payment credentials on its own servers. Payment information may be handled directly by the payment service provider in accordance with its own privacy and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website or source

  • General website usage information

  • Cookies and similar technologies

We use this information to operate, secure, analyse, and improve our website and services.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and delivering orders

  • Confirming purchases and payments

  • Providing order updates

  • Providing customer support

  • Managing returns, exchanges, refunds, warranty claims, and repairs

  • Maintaining customer accounts

  • Preventing fraud, abuse, unauthorised transactions, and other security issues

  • Improving our website, products, services, and customer experience

  • Understanding website usage and performance

  • Sending transactional communications

  • Sending marketing communications where permitted and where you have provided the required consent

  • Conducting surveys, reviews, or customer research

  • Complying with applicable legal, regulatory, tax, accounting, and record-keeping requirements

  • Establishing, exercising, or defending legal claims

  • Protecting the rights, property, security, and legitimate interests of Vientiq, our customers, and other persons

We will use personal information only for purposes that are permitted under applicable law.

3. Marketing Communications

Where permitted by applicable law, we may send you information about Vientiq products, launches, collections, offers, events, or other brand communications.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, warranty communications, or important account notices.

4. Cookies and Similar Technologies

Vientiq may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve the website.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember preferences

  • Maintain shopping-cart and session information

  • Understand how visitors use the website

  • Measure website performance

  • Improve website security

  • Understand the effectiveness of marketing campaigns

  • Provide relevant advertising, where applicable

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

You may control cookies through your browser settings and, where available, through our website's cookie-consent mechanism. Disabling certain cookies may affect website functionality.

5. Sharing of Personal Information

We do not sell your personal information as a business practice.

We may share information with service providers and other parties where reasonably necessary to operate Vientiq and provide our services.

These parties may include:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and infrastructure providers

  • E-commerce and technology providers

  • Customer-support providers

  • Analytics and measurement providers

  • Marketing and advertising service providers

  • Fraud-prevention and security providers

  • Professional advisers, including legal, accounting, and financial advisers

  • Government authorities or law-enforcement agencies where disclosure is required or permitted by law

Third parties that process information on our behalf are expected to process information in accordance with applicable contractual and legal requirements.

6. Payment and Transaction Security

Vientiq takes reasonable measures to protect information associated with transactions conducted through the website.

Payment transactions may be processed by third-party payment providers using their own security systems and infrastructure.

We do not guarantee that transmission or storage of information can ever be completely secure. However, we take reasonable technical and organisational measures appropriate to the nature of the information and the risks involved.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may delete it, anonymise it, or otherwise dispose of it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where permitted by law

  • Withdraw consent where processing is based on consent

  • Request information regarding the processing of your personal information

  • Raise a grievance regarding our processing of personal information

  • Exercise other rights available under applicable data-protection law

Where processing is based on consent, you may withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Some requests may be subject to legal limitations, verification requirements, or other conditions under applicable law.

9. How to Exercise Your Rights

To exercise an applicable privacy right or raise a privacy-related grievance, please contact Vientiq through the official contact details provided on our website.

For security reasons, we may need to verify your identity before completing certain requests.

We will handle requests within the period required by applicable law.

10. Children's Privacy

Our website and products are intended for a general audience and are not directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.

Vientiq is not responsible for the privacy practices, content, security, or policies of third parties.

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

12. International Data Processing

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, Vientiq will take steps required under applicable law in relation to such processing or transfer.

13. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the steps required by law.

14. Fraud Prevention

To protect customers and Vientiq from fraudulent or unauthorised activity, we may process information relating to orders, transactions, devices, payment status, delivery information, and website activity.

We may use third-party fraud-prevention services for these purposes.

Where necessary, we may delay, reject, cancel, or investigate transactions that we reasonably believe may involve fraud, abuse, or other unlawful activity, subject to applicable law.

15. Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary to:

  • Comply with applicable law or a legal obligation

  • Respond to a lawful request from a government authority

  • Protect the rights or safety of Vientiq, our customers, or others

  • Investigate fraud, security incidents, or unlawful activity

  • Enforce our terms, policies, or agreements

  • Establish, exercise, or defend legal claims

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a privacy-related grievance, please contact Vientiq through the contact information provided on our website.

Vientiq

Privacy and Grievance Contact:
The current contact details are available on the Vientiq website.turn & Refund Policy, Warranty Policy, and Cookie Policy.