Shipping policy

Last Updated: 4 October 2026

At Vientiq, we understand that a premium timepiece should arrive safely, securely, and on time.

This Shipping Policy explains how Vientiq processes, dispatches, and delivers orders placed through the Vientiq website.

1. Shipping Coverage

Vientiq currently ships orders within India.

Delivery availability may vary depending on the destination, logistics coverage, security considerations, and the availability of reliable delivery services.

If delivery is unavailable to a particular location, we will inform you as soon as reasonably possible and, where applicable, provide an alternative arrangement or refund.

International shipping may be introduced in the future. Where international shipping is offered, additional terms relating to customs, duties, taxes, documentation, and international delivery will apply.

2. Order Processing

Orders are normally processed after:

  • Payment has been successfully received;
  • The order has been verified where necessary; and
  • The product is available for dispatch.

Orders are generally processed during Vientiq's normal business days.

Orders placed on weekends, public holidays, or outside normal operating hours may begin processing on the next business day.

Processing time may vary depending on product availability, limited-edition releases, special orders, promotional periods, or other operational circumstances.

3. Dispatch

Once your order has been processed and is ready to leave our facility, it will be handed over to the applicable logistics or courier partner.

You may receive a shipping confirmation containing tracking information where tracking is available.

The dispatch date is different from the delivery date. The estimated delivery period begins after the order has been dispatched unless otherwise stated.

4. Estimated Delivery Time

Estimated delivery times will be communicated on the website, during checkout, or through your order confirmation where applicable.

Delivery times may vary depending on the destination and logistics provider.

As a general guideline, domestic deliveries within India may take approximately 3–10 business days after dispatch, depending on the destination.

Remote locations, difficult-to-service areas, adverse weather, public holidays, or other circumstances may require additional time.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Vientiq may offer free shipping on selected products, orders above a specified value, promotional campaigns, or particular locations.

Where free shipping is offered, the applicable conditions will be stated on the website or at checkout.

6. High-Value Orders

Vientiq watches may be high-value products.

For security reasons, certain orders may require additional verification before dispatch.

For high-value shipments, Vientiq may use:

  • Insured logistics services;
  • Shipment tracking;
  • Signature or OTP confirmation;
  • Delivery verification;
  • Additional packaging and security measures; or
  • Other reasonable measures designed to reduce the risk of loss, theft, fraud, or unauthorised delivery.

These measures may vary depending on the order, destination, logistics provider, and value of the shipment.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Recipient name
  • House/building number
  • Street or locality
  • City
  • State
  • PIN code
  • Contact telephone number
  • Any other information required by the courier

Vientiq is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer, subject to applicable law.

If you realise that your delivery information is incorrect, contact Vientiq as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Delivery Attempts

The courier or logistics provider may make multiple delivery attempts depending on its operational procedures.

You may be contacted by the courier for delivery coordination or verification.

If the recipient is unavailable, the courier may attempt delivery again or follow its applicable return-to-origin procedure.

Customers should monitor tracking information and remain available to receive high-value shipments.

9. Delivery Verification

For security purposes, delivery may require confirmation through methods such as:

  • OTP verification;
  • Signature;
  • Identification or order information;
  • Confirmation from the registered contact number; or
  • Other delivery verification procedures used by the logistics provider.

Vientiq may require additional verification for certain high-value orders.

10. Inspecting Your Package

We strongly recommend inspecting the outer shipping package when it is delivered.

If the package appears:

  • Opened;
  • Tampered with;
  • Severely damaged;
  • Wet;
  • Torn;
  • Crushed; or
  • Otherwise suspicious,

please document the condition of the package with photographs or video before opening it, where reasonably possible.

If the product itself appears damaged or defective, contact Vientiq as soon as possible and preferably within 48 hours of delivery.

Please refer to the Vientiq Return & Refund Policy for the applicable procedure.

11. Damaged Shipments

If your watch is damaged during transportation, contact Vientiq as soon as possible.

We may request photographs or videos of:

  • The shipping label;
  • Outer packaging;
  • Inner packaging;
  • Protective materials;
  • The watch;
  • Any visible damage; and
  • The product serial number.

This information may be required to investigate the shipment with our logistics partner.

Where the damage is confirmed to have occurred during delivery and the product qualifies for a remedy, Vientiq will provide an appropriate resolution in accordance with its Return & Refund Policy and applicable law.

12. Lost Shipments

If tracking indicates that a shipment has been lost or remains undelivered beyond a reasonable period, please contact Vientiq.

We may investigate the shipment with the applicable logistics provider.

Where a shipment is confirmed to be lost before delivery and Vientiq is responsible for the shipment, we will provide an appropriate resolution in accordance with applicable law.

Customers should not place duplicate orders solely because a shipment appears delayed without first contacting Vientiq.

13. Delayed Deliveries

Although Vientiq and its logistics partners make reasonable efforts to meet estimated delivery timelines, delays can occur.

Possible causes include:

  • Courier or logistics disruptions;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Transportation disruptions;
  • Incorrect or incomplete delivery information;
  • Remote-location delivery;
  • Government restrictions;
  • Security checks;
  • Unforeseen operational issues; or
  • Other circumstances beyond Vientiq's reasonable control.

If an order is significantly delayed, contact Vientiq so that we can investigate the shipment.

Nothing in this policy limits any rights available to consumers under applicable law.

14. Refused or Failed Delivery

If a shipment cannot be delivered because the customer:

  • Refuses delivery;
  • Provides an incorrect or incomplete address;
  • Is repeatedly unavailable;
  • Refuses required delivery verification; or
  • Otherwise prevents delivery,

the shipment may be returned to Vientiq.

Any additional shipping or return-to-origin charges may be handled in accordance with the Vientiq Return & Refund Policy and applicable law.

15. Re-Delivery

If an order is returned to Vientiq because delivery could not be completed due to circumstances attributable to the customer, Vientiq may require confirmation of the correct delivery details before arranging another shipment.

Additional delivery charges may apply where legally permissible and will be communicated before re-dispatch.

16. Shipping Restrictions

Certain products, locations, or circumstances may be subject to shipping restrictions.

Vientiq may restrict delivery where necessary because of:

  • Logistics limitations;
  • Security concerns;
  • Legal or regulatory requirements;
  • Product-specific shipping requirements;
  • Courier restrictions; or
  • Other legitimate operational reasons.

If an order cannot be shipped to the selected destination after purchase, Vientiq will contact the customer and provide an appropriate resolution subject to applicable law.

17. Order Cancellation Before Dispatch

If you wish to cancel an order, contact Vientiq as soon as possible.

Where the order has not yet been dispatched, we will make reasonable efforts to accommodate the cancellation, subject to the applicable cancellation terms.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Please refer to the Vientiq Return & Refund Policy for further information.

18. Changes to Delivery Information

Requests to change a delivery address after an order has been placed should be made as soon as possible.

Vientiq cannot guarantee that delivery information can be changed once the order has entered processing or has been handed to the courier.

Any additional costs resulting from an approved address change may be payable by the customer where permitted by applicable law.

19. Third-Party Logistics Providers

Vientiq may use third-party courier and logistics providers to deliver orders.

These providers may have their own operational procedures regarding:

  • Delivery attempts;
  • Tracking;
  • OTP or signature verification;
  • Delivery scheduling;
  • Serviceable locations; and
  • Return-to-origin procedures.

Vientiq will remain responsible for its obligations to customers under applicable law, but certain delivery operations are performed by third-party logistics providers.

20. Taxes, Duties, and Charges

For domestic orders within India, applicable taxes and charges will be handled as indicated during checkout and on the applicable invoice.

If Vientiq offers international shipping in the future, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-country fees unless expressly stated otherwise.

International shipping terms will be provided separately if and when international delivery becomes available.

21. Proof of Delivery

The logistics provider may record delivery information such as:

  • Delivery date and time;
  • Recipient confirmation;
  • OTP confirmation;
  • Signature;
  • Delivery photograph, where applicable; or
  • Other delivery information.

Such information may be used to investigate delivery disputes or confirm completion of delivery, subject to applicable law and privacy requirements.

22. Incorrect or Missing Items

If your order contains an incorrect product, missing component, or item different from what you ordered, contact Vientiq within the applicable return period.

We may request photographs of the received package, product, packaging, invoice, and other relevant information.

Where the issue is confirmed, Vientiq will provide an appropriate resolution in accordance with the Return & Refund Policy and applicable law.

23. Packaging

Vientiq takes reasonable measures to package watches securely for transportation.

Packaging may include protective materials designed to reduce the risk of scratches, impact, moisture, or other shipping-related damage.

Customers should retain the original packaging until they are satisfied that the product is in good condition and no return, exchange, or warranty process is required.

Original packaging may also be required for eligible returns.

24. Business Days

Unless otherwise stated, references to "business days" mean days other than applicable weekends and public holidays.

Estimated delivery periods may vary depending on the customer's location and the operating schedule of the relevant logistics provider.

25. Force Majeure

Vientiq will not be responsible for delivery delays or failures caused by circumstances beyond its reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Floods;
  • Fires;
  • Epidemics or pandemics;
  • War;
  • Terrorism;
  • Civil unrest;
  • Government restrictions;
  • Strikes or labour disruptions;
  • Transportation disruptions;
  • Logistics failures;
  • Infrastructure failures;
  • Telecommunications or technology failures; or
  • Other unforeseen circumstances beyond Vientiq's reasonable control.

Vientiq will take reasonable steps to minimise the impact of such circumstances where possible.

Nothing in this section limits any mandatory consumer rights under applicable law.

26. Shipping and Returns

Shipping-related issues concerning defective, damaged, incorrect, or eligible returned products are governed by both this Shipping Policy and the Vientiq Return & Refund Policy.

Where the two policies address the same issue, they should be read together.

Mandatory rights and remedies under applicable law will prevail over any conflicting provision.

27. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact Vientiq through the customer-support details provided on our website.

Vientiq

Customer Support:
The current contact details are available on the Vientiq website.